FAQs

 

What materials do we use?


We are using the most advanced printing services and printing materials to achieve great print qualities. The availability of papers always depends on the customer’s location as we ship from local factories, but in most cases, we use art poly-canvas, Kodak Professional Endura photo paper with a fine grain pebble texture and Glossy “F” Kodak Professional Endura paper with a glossy finish or other high-end professional materials.

ENDURA Professional Paper features a technological breakthrough, the contemporary advancement in coupler technology, which expands your functionality to create extraordinary print output — professional, compelling prints that as it should be kept recollections. Now, because of Kodak's progressive cyan dispersion and emulsion technology, you may benefit from an even larger colour gamut, all of them at the same time as keeping clean whites, rich blacks, and sensible skin tones. This paper will produce more colourations than have been feasible with previous ENDURA Papers.



How are the products packaged?


All products are being packed professionally to make sure they arrive in perfect condition. We work with only the most reliable shipping services to keep your products safe.

Product and shipping availability

Digital files are available for sale worldwide, printed products are available as follows:

CANVAS WRAPS / PHOTO PRINTS / MUGS / PHONE COVERS

Canada, United States, Europe, South & Central America, Asia, Middle East, Northern & Southern Africa, AU & NZ

FRAMED PRINTS

Canada, United States, Europe, South & Central America, AU & NZ

ACRYLIC PRINTS

United States, Europe, AU & NZ

ART POSTERS

Canada, United States, Europe, Asia, Middle East, Northern & Southern Africa

METAL PRINTS

Canada, United States, Europe, South & Central America, Asia, Northern & Southern Africa, AU & NZ

PILOWS / ACRYLIC BLOCKS / BAGS

Canada, United States, Europe, South & Central America

 

* We currently don't ship to Iran, Crimea, Syria, North Korea, Sudan and Cuba

How long will it take to get my order?

Orders are usually shipped out within 3 business days and arrive within 9 to 12 days.

​What is your refund policy?

If the order arrives damaged or if the product is defective, please contact Order a Print directly with your order details, to return it within 7 days of the delivery date. They will investigate and if relevant, will refund you for the damaged or defective items, or replace it at their discretion.

Where do I reach out for Support regarding an order?

Order a Print will provide support with any issues or questions relating to an order. You can also contact them via email here

If you are having trouble resolving an issue with Order a Print, please reach out to us. We will be happy to step in to ensure the issue is resolved and you are satisfied with your product.

Do you accommodate custom orders?

For any special customization of Shop Products, please reach out to us directly with your request. We will work with you and do our best to accommodate your order.

Custom art - not found in our Print Shop - is handled individually directly by Alex. Please shoot her an email about your request.

© 2019 Alex Duchêne. All Rights Reserved. // Toronto, Canada.